INTERVIEWING TECHNIQUES

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Training Program Description:

The interview still remains one of the main methods for collecting information within the organization. However in most organizations, very little effective interviewing skills training is provided to employees.
This training course is designed to introduce and develop effective interviewing skills within participants within a number of real applied settings.

Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with interviewing techniques and you will be able to:

  • Understand the importance of the interview to the organization
  • Identify the main types of interviews that are employed within the organization
  • Detail and be able to implement an effective Interview Process
  • Understand the importance and different types of questioning and listening skills
  • Identify and be able to avoid biases in interviewing

Implement four main types of interviews:

  • Recruitment
  • Performance Appraisal
  • Counseling
  • Grievance/Discipline

This Training Program is Designed for:

Team Leaders, Managers, Supervisors, HRD Professionals, Directors and anyone who has to recruit as part of their job.

The Learning Model:

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools

Training Program Outline:

Interviewing Skills and the Organization

  • What is and Interview
  • Main Types of Interviews
  • The Interview Process

Questioning and Listening Skills

Biases in Selection

  • Expectancy Effect
  • Primacy Effect
  • Information Seeking Bias
  • Contrast and Quota Effect
  • Stereotyping

The Counseling Interview

  •  Factual Interchange
  • Opinion Interchange
  • Joint Problem Solving
  • Decision Making

The Recruitment Interview

  • Mutual Preview
  • Assessment
  • Negotiation

The Performance Appraisal Interview

  • Goal Setting
  • Training
  • Dissatisfaction
  • Discipline
  • Reorganizing
  • Management
  • Outside Agencies

The Grievance/Discipline Interview

  • Key Things to Remember
  • Corrective Action

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