Cancellation & Refund Policy
it is a pleasure to have you as a client and thank you for the interest you have in our products and services. Here are some general terms and conditions you should be aware of for our learning products and services.
Cancellation & Refund Policy
Cancellation of course
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HR Pulse reserves the right to cancel a training course, or change its name, location or facilitator, up to five working days before the start date of the course.
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If a listed course is cancelled by HR Pulse, participants registered for the cancelled course will be entitled to a full refund of the amount they paid to HR Pulse towards the cancelled course. In such cases, HR Pulse will not be responsible for money paid for other course costs such as travel, hotel reservations, agency fees or cancellation penalties.
Cancellation of registration
Clients who are unable to attend a course they are registered for must inform HR pulse of their inability to attend in writing at least 5 calendar days prior to the course's start date. Failing to do so will subject the client to a no-show fee equal to the following:
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The customer may cancel the learning service more than 5 working days prior to the start of the session and will receive a 100% refund.
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The customer may cancel the learning service 5 working days or less prior to the first day of the session and will receive a 50% refund.
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The customer may cancel the learning service on the first day of the session or afterward, provided that the amount paid is non-refundable.
Refund process
The approved refunds will be done within one calendar week, using the same method the client used for payment (cash, credit card or transfer)